Q&A
SERVICES
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Why is a Personal Chef more expensive?
Unlike a traditional restaurant setting, a Personal Chef offers a fully tailored, one-on-one experience—curating every detail of your culinary journey. From menu design and ingredient sourcing to preparation and presentation, all aspects typically handled by an entire team are seamlessly managed by your chef. The final price reflects premium ingredients, personalized service, travel or delivery, and exclusive culinary expertise brought directly to you.
Will there be other clients on the same day as my event?
Chef Aneva may occasionally serve multiple clients in one day, depending on the complexity of each event. Rest assured, your dedicated start and end times will be honored with complete professionalism.
Can I reserve Chef Aneva exclusively for the day?
Certainly. To arrange for exclusive, full-day access to Chef Aneva, please inquire during booking. If no other commitments exist on your event date, a full-day service upgrade may be available at an additional fee.
Are there options for discounted services?
Yes. While our pricing reflects the exceptional quality and care behind each service, we’re proud to offer special opportunities:
• Helping Hands Program – Discounted or donation-based meals for families in need.
• Subscriber-Only Promotions – Join our Mailing List and follow us on Social Media for special offers and seasonal deals.
What are the portion sizes like? Will there be leftovers?
Our portions are inspired by refined European standards—balanced, satisfying, and plated. While occasional leftovers may occur, they should not be expected.
Can I request larger portions?
Absolutely. For plated dining, larger portions are available upon request for a modest additional fee. Please refer to our Pricing Guide for details.
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Can I purchase a “Child Price“ meal if I don’t have kids?
No, “Child Price” meals are for children ten or younger.
Why did we add Biodegradable containers?
Over the past eight years, we've noticed a recurring question: 'Where should the leftover food from events go?' To address this, we now provide biodegradable boxes at every event.
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MEAL OF THE DAY TAKEAWAY
What is Meal of the Day Takeaway?
An exciting new offering for locals—Meal of the Day Takeaway features the Chef’s daily selection of American and International cuisine, artfully prepared and delivered to your door. Perfect for busy weekdays with a touch of indulgence.
Can I schedule a delivery?
Yes, check your delivery area and delivery time cutoff when ordering.
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Can my delivery order be canceled?
Yes, but only by the Chef if you are outside of our ordering radius or past order time for your delivery area. ​​​​
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What if my city isn’t listed?
If you’re close — within 1–4 minutes of a listed city — we’ll include you.​
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Is there a delivery fee?
Nope — delivery is included in your meal price.
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Is your packaging eco-friendly?
Yes, most of our packing is eco-friendly! We proudly use biodegradable containers and cutlery for every order.
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Can I get a refund if I don’t like the meal?
We do not offer refunds if the meal is not to your personal taste.
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I’m allergic to an ingredient in the dish. Can I request it to be excluded?
Meal of the Day Takeaway does not offer customization. For personalized meals, please explore our In-Home Chef Services or Delivery Services.
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How do I leave a review?
We encourage you to leave a review on our official Google page — your feedback is always appreciated!
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Can I give a tip?
Yes! Tips are welcome and can be given in cash at delivery or sent through the provided Quick Pay link.
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Can I gift a meal to someone?
Absolutely. As long as the recipient is within our service area and aware of the delivery, you can purchase a meal for them. Please be sure to provide their address at checkout.
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What happens if no one is home or answers the door upon delivery?
We will make every effort to reach the client (knocking, ringing the doorbell, calling). If there is no response, the order will be marked as "Abandoned". Meals will not be left at the doorstep unless a cooler with ice is provided to ensure food safety. No refunds will be issued for abandoned orders.
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I changed my mind. Can I get a refund?
Refunds are only available for clients outside our service area or for orders placed beyond the designated cutoff times. Otherwise, once an order is placed, food preparation begins immediately. Clients may choose to complete the delivery or donate the meal, but refunds will not be issued.
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My meal was marked as “Abandoned,” but I was home.
If there is no response after multiple delivery attempts and a phone call, the meal will be marked as "Abandoned". An estimated time of arrival is sent to your phone prior to delivery — please be ready to receive your meal within that timeframe.
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My container leaked.
While we take every precaution to seal meals securely, occasional leakage can occur, especially with biodegradable containers. We use tamper-evident seals to minimize this risk.
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My delivery is later than expected.
Delivery delays can happen due to traffic, weather, or unforeseen road conditions. We will keep you updated with real-time delivery notifications.
BAKERY - SECRET INDULGENCE
Is Secret Indulgence an outsourced bakery?
Not at all. Secret Indulgence is an in-house extension of Taste the Difference by Chef Aneva, crafted with the same attention to quality and detail.
Do you have a local storefront?
At this time, we do not operate a public storefront. Our bakery functions in the same exclusive manner as our chef services—crafted to order and delivered with care.
Do you offer custom cakes?
Yes. With years of experience in bakeries across multiple states, Chef Aneva offers custom cakes for all occasions—from weddings to birthday celebrations.
Do I need to place a separate order for baked goods if I’m booking Personal Chef Services?
Not at all. If your event includes baked items, they will be seamlessly integrated into your customized menu, ensuring a cohesive and indulgent culinary experience.